2Under Golf Returns & Refunds Policy – Easy, Hassle-Free Shopping

At 2Under Golf, we are committed to providing high-quality golf gloves, apparel, and accessories that meet your expectations. However, if you need to return or exchange an item, our simple and hassle-free returns policy ensures a smooth experience.

1. Our Returns Policy

You can return or exchange any unused item within 30 days of receiving your order. To be eligible for a return:
✔️ The item must be unused, in original packaging, and in resellable condition.
✔️ Items must include all original labels, tags, and accessories.
✔️ Custom or personalised golf gear cannot be returned unless faulty.

If your item is damaged, defective, or incorrect, please contact us immediately so we can resolve the issue quickly.

2. How to Return an Item

Returning a product to 2Under Golf is simple:

1️⃣ Contact Us – Email returns@2undergolf.co.uk with your order number and reason for return.
2️⃣ Package Your Item – Ensure the product is securely packed to prevent damage in transit.
3️⃣ Choose a Tracked Service – Use a reliable, tracked shipping service to send your return to us.
4️⃣ Send Your Return To:

2Under Golf, 23 Braid Crescent, St Andrews, FIFE, KY16 8JU, UK

We highly recommend using a tracked service, as we cannot be responsible for lost or delayed returns.

3. Exchanges – Get the Right Fit!

Need a different golf glove size or want to swap for a different golf belt or accessory? No problem!

✔️ Follow the return steps above and let us know which replacement item you’d like.
✔️ We’ll process your exchange within 5 business days of receiving your return.
✔️ If the new item is a different price, we’ll either refund or request the difference.

4. Refund Policy

If you prefer a refund instead of an exchange, we will process your money-back guarantee as follows:

✔️ Full refunds are issued within 5-7 business days of receiving your return.
✔️ Refunds will be processed via your original payment method.
✔️ You will receive an email confirmation once your refund has been processed.

Note:

• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect item or defect).
• Refund processing times may vary depending on your bank or payment provider.

5. Non-Returnable Items

To maintain the highest quality standards, the following items cannot be returned unless faulty:

❌ Custom golf gloves & accessories (personalized with logos or embroidery)
❌ Gift cards & promotional items
❌ Used golf gloves or apparel

If you believe you have received a defective or incorrect item, please email returns@2undergolf.co.uk for quick assistance.

6. Faulty or Incorrect Items

We stand by the quality of our golf products. If you receive an item that is:
✅ Defective or faulty
✅ Incorrect or not what you ordered

We will cover the return shipping costs and offer a full refund or replacement at no extra charge.

To report a faulty item, contact our customer service team within 7 days of receiving your order at returns@2undergolf.co.uk.

7. Customer Support – We're Here to Help!

If you have any questions regarding returns, exchanges, or refunds, feel free to get in touch:

Email:returns@2undergolf.co.uk
Phone: +44 (0) 1334 806281
Address: 2Under Golf, 23 Braid Crescent, St Andrews, FIFE, KY16 8JU, UK